At Satrangi Peengh, we take pride in the quality of our handcrafted garments. Please read our returns and exchange policy carefully before making a purchase.
Returns & Exchanges
We do not accept returns, refunds, or exchanges for change of mind, including if you have selected the wrong size, colour, or simply no longer require the item.
Exchanges are only available for items that are confirmed to be faulty, damaged, or incorrect upon receipt.
If you believe you have received a faulty, damaged, or incorrect item, please contact us at satrangipeengh.2@gmail.com with your order number as soon as reasonably possible.
A live video inspection is mandatory for all faulty product claims before an exchange can be approved. This helps us verify the issue and process your request efficiently.
Once the fault has been confirmed, we'll arrange an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement, or refund where required by law. Where applicable, return postage for approved faulty items will be covered by us.
Sale items are not eligible for returns or exchanges due to change of mind. However, your rights under the Australian Consumer Law continue to apply if a sale item is faulty.
Handcrafted Garments
Our garments feature traditional handcrafted embroidery, embellishments, and artisanal detailing. Minor variations in embroidery, colour, texture, embellishments, or finish are natural characteristics of handcrafted products and are not considered manufacturing faults.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
